First Year Student Success Module
Improve the first-year student experience by delivering a centralized Brightspace resource hub that increases self-service, enhances student success, and reduces repetitive advisor support requests.
Client
Higher Ed University
Project Type
Resource System
Data Collection
Timeline
4 months
Audience
Incoming Students, Academic Advisors, Recruitment
Tools
Asana
MSTeams
D2L Brightspace
Canva
Qualtrics
Project Overview
In partnership with the Undergraduate Advising Team, I designed and developed a centralized Brightspace Student Success Hub that provided students with easy access to essential university resources. The solution improved the onboarding experience, encouraged student self-service, and reduced repetitive advisor inquiries by organizing key information into a single, searchable location.
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Results& Impact
Developed a centralized student resource hub within Brightspace.
Organized university information into easy-to-navigate topic areas.
Improved the onboarding experience for incoming students.
Encouraged student self-service and informed decision-making.
Reduced repetitive email inquiries to the advising team.
Increased efficiency for both students and academic advisors.
Created a resource that remained available throughout a student's academic career.
My Role
As the designer and project lead, I collaborated with undergraduate advisors to identify learner needs, organize content, design the information architecture, develop the Brightspace modules, and create an intuitive user experience. I managed the project from analysis through implementation, ensuring the solution aligned with student needs while supporting advising and institutional goals.
Instructional Design
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Needs Analysis
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Information Architecture
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Adult Learning Principles
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User Experience (UX) Design
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Content Strategy
Methodologies
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Instructional Design
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Information Architecture
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Business Process Analysis
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User Experience (UX) Design
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Stakeholder Collaboration
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Continuous Process Improvement
